BrightStar Care of Chattanooga Receives 2021 Best of Home Care® – Leader in Excellence Award, Provider of Choice Award and Employer of Choice Award. Chattanooga – BrightStar Care of Chattanooga announced today that it received the distinguished 2021 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. BrightStar is the only Joint Commission Accredited Home Care provider in Chattanooga, TN. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, BrightStar Care of Chattanooga is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program (over 3000 Providers).
This accomplishment demonstrates BrightStar Care of Chattanooga’s long-term dedication to excellent care and quality improvement. Rick Collett, President of BrightStar Care of Chattanooga stated, “In 2012, we set our vision to become the home care agency of choice for all employees and clients in the Tri-State area. Now we have achieved that, but we will not stop there.” To qualify for this award, 10% of BrightStar Care of Chattanooga’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, BrightStar Care of Chattanooga received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse and the Joint Commission, the BrightStar Care of Chattanooga management team set goals to reach the highest level of excellence possible.
“We have been fortunate in the past to win the Provider of the Year and the Employer of the Year. But to win the Leader in Excellence Award which is given to agencies who must win both Customer and Employer Awards in the same year and push it up one more level, truly shows the dedication of our team to both our customers and our employees,” stated Rick Collett, President of BrightStar Care of Chattanooga.