Tennessee CapTel and Tennessee Relay Service
Tennessee Captioned Telephone
Captioned Telephone (CapTel) enables you to hear, read captions and speak during phone calls. This no-charge service is designed for people who have hearing loss. Placing a call on a CapTel phone is just like using a standard phone, but even better. Each time you use the CapTel phone to make or answer a call, you will be automatically connected to a captioning service. 1 You speak directly to the other party on the CapTel phone. 2 The other party talks directly to you while the captioner listens. 3 The captioner transcribes the other party’s voiced message into captions. 4 You listen and read the captions on the CapTel phone. Tennessee CapTel offers different phone models. All models have a built-in answering machine, a button to enable/disable captioning service, volume control features, and adjustable font sizes and colors. All are hearing aid, cochlear implant, and BAHA compatible. Plus, all models have a one-touch blue button for calling Customer Service.