5 reasons to choose FirstLight
Complete access – Families use our secure,
web-based ClientFirst access tool to monitor their
loved ones’ schedule and communicate with
caregivers on a daily basis.
24/7 Peace of mind – This comes from working
with trusted, caring professionals who are fully
committed to providing only the best for you
and your family. From exceptional care and our
7-Touch Points process to personal emergency
response devices and our telephony tracking, we
take care of everything so you don’t have to.
Matching caregivers and clients – We use a
unique client to caregiver matching tool to find
the right caregiver for you or your loved one. This
identifies matches based on interests and needs.
“Good” isn’t good enough – We gather feedback
from our clients and their families on a monthly
basis through a leading national third party
evaluation company. Through our ongoing
commitment to ask and listen, we learn where we
are successful and where we need to improve.
We’ll make it right – We regularly check in to
ensure the safety and quality standards that
FirstLight expects are being met. If you or your
loved one is unhappy with our services for any
reason, we are committed to resolving that issue
in a timely, thorough and caring manner.